{"id":7777,"date":"2017-03-02T19:26:59","date_gmt":"2017-03-02T19:26:59","guid":{"rendered":"http:\/\/qt.dev\/dev\/thecleaner\/?page_id=7777"},"modified":"2025-01-22T23:57:52","modified_gmt":"2025-01-22T23:57:52","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/maidtobloom.com\/?page_id=7777","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[vc_row css=”.vc_custom_1549035430857{margin-bottom: 10px !important;}”][vc_column][qt_iconbox iconbox_icon_symbol=”font-icon” iconbox_icon_position=”icon-left icon-float” iconbox_layout=”style-2″ iconbox_heading=”What if I am not 100% satisfied with my service?” iconbox_icon=”fab fa-pagelines”][\/qt_iconbox][vc_column_text css=””]We want you to be happy! You are paying us for a service that should be provided to your standard. If there was something that was not completed from our standardized checklist, please let us know right away! We offer a 24-48 hour window to contact the office in the event you are not completely satisfied. We aim to provide you with quality service and value your feedback. We ask that you always show grace to our workers- we are not always perfect but we try our vest. We will happily offer a solution for you! For routine services we appreciate feedback and would love to hear if there is ever something we need to work on. Open communication between the office, the client and our cleaners is key in maintaining an excellent client satisfaction level.[\/vc_column_text][qt_iconbox iconbox_icon_symbol=”font-icon” iconbox_icon_position=”icon-left icon-float icon-v-center” iconbox_layout=”style-2″ iconbox_heading=”What can i do to prepare for my cleaning visit?” css=”.vc_custom_1737419592488{margin-bottom: 20px !important;}” iconbox_heading_margin_bottom=”0″ iconbox_icon=”fab fa-pagelines” message=””][\/qt_iconbox][vc_column_text css=””]We encourage you to have all the dishes out of the kitchen sink prior to us arriving so we can properly scrub and disinfect your sink. We also ask for you to tidy as best you can so we can focus on the cleaning! We know life is busy so if there is extra tidying that you need help with you can always let us know ahead of time and we can add extra time onto your service. Heavily decorated or cluttered areas may not be cleaned if we cannot safely and efficiently life and wipe under things.[\/vc_column_text][qt_iconbox iconbox_icon_symbol=”font-icon” iconbox_icon_position=”icon-left icon-float icon-v-center” iconbox_layout=”style-2″ iconbox_heading=”What is not covered under our services?” css=”.vc_custom_1737419610622{margin-bottom: 20px !important;}” iconbox_heading_margin_bottom=”0″ iconbox_icon=”fab fa-pagelines” message=””][\/qt_iconbox][vc_column_text css=””]Upon committing to our cleaning services you will recieve an email with a detailed checklist of what our services cover. Below is a list of services that we do not offer at this time:<\/p>\n

-Biohazard material and waste cleanup
\n-Use ladders \/ clean above the tops of kitchen cabinets
\n-Outside of windows
\n-Move furniture or antique\/ delicator decor
\n-clean TV screens ( dust only)
\n– hand wipe thin plastic or metal mini blinds[\/vc_column_text][qt_iconbox iconbox_icon_symbol=”font-icon” iconbox_icon_position=”icon-left icon-float icon-v-center” iconbox_layout=”style-2″ iconbox_heading=”Do I need to start with a deep clean?” css=”.vc_custom_1737419625139{margin-bottom: 20px !important;}” iconbox_heading_margin_bottom=”0″ iconbox_icon=”fab fa-pagelines” message=””][\/qt_iconbox][vc_column_text css=””]Chances are if you are even questioning this, the answer is yes! It is most ideal to start with a deep cleaning to get your home ready for routine maintanence. Soap scum built up on the shower door or dark spots on the bottom of the tub? Dust collecting on light fixtures, fan blades and window sills? Backsplash in the kitchen full of spattered grease from years of cooking? Baseboards and blind in need of some extra love? We need extra time to deep scrub all of the surfaces in your home, and then we move into maintenance cleans! Our recommendation is to do your intial deep clean and then schedule one for the spring and one for fall\/winter.[\/vc_column_text][qt_iconbox iconbox_icon_symbol=”font-icon” iconbox_icon_position=”icon-left icon-float” iconbox_layout=”style-2″ iconbox_heading=”Do I need to be home during my clean?” iconbox_icon=”fab fa-pagelines” message=””][\/qt_iconbox][vc_column_text css=””]No, you are not required to be home during your clean! You are absolutley welcome to be if you want but don’t feel that you have to be. We just ask if you are not going to be home that you please let us know how you would like the cleaner to enter your home. You can provide a door code, garage code or even hide a key! We will always lock up after, unless you instruct us not too.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1541506359643{margin-bottom: 40px !important;}”][vc_column][qt_iconbox iconbox_icon_symbol=”font-icon” iconbox_icon_position=”icon-left icon-float icon-v-center” iconbox_layout=”style-2″ iconbox_heading=”How do I pay for my visit?” css=”.vc_custom_1737419650005{margin-bottom: 20px !important;}” iconbox_heading_margin_bottom=”0″ iconbox_icon=”fab fa-pagelines” message=””][\/qt_iconbox][vc_column_text css=””]We collect your payment information during the booking process to allow for hassle free payment! We require all new clients to put a credit or debit card on file to book with us. We will not charge you until after your scheduled cleaning.[\/vc_column_text][qt_iconbox iconbox_icon_symbol=”font-icon” iconbox_icon_position=”icon-left icon-float icon-v-center” iconbox_layout=”style-2″ iconbox_heading=”Are you fully insured and bonded and do background checks on your cleaners?” css=”.vc_custom_1737419660789{margin-bottom: 20px !important;}” iconbox_heading_margin_bottom=”0″ iconbox_icon=”fab fa-pagelines” message=””][\/qt_iconbox][vc_column_text css=””]We are fully insured\/ bonded and are happy to send proof of insurance upon request! We also carry workmens compensation insurance for our cleaners! All of our cleaners are also required to pass a background check before starting with us.[\/vc_column_text][qt_iconbox iconbox_icon_symbol=”font-icon” iconbox_icon_position=”icon-left icon-float icon-v-center” iconbox_layout=”style-2″ iconbox_heading=”Should I tip my Cleaner?” css=”.vc_custom_1737419673004{margin-bottom: 20px !important;}” iconbox_heading_margin_bottom=”0″ iconbox_icon=”fab fa-pagelines” message=””][\/qt_iconbox][vc_column_text css=””]A tip is never expected, but is always appreciated! Our trained professional cleaning technicians work very hard to care for your home. In the cleaning industry tipping etiquette is 15-20%. An automatic text message will be sent out to each client to give them the opportunity to bless their cleaners day- all tips go directly to your specific cleaner. You may also tip through cash or venmo if that works better for you.[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=”10″ css_animation=”none” css=”.vc_custom_1549035484341{margin-bottom: 70px !important;}”][vc_column width=”1\/2″][qt_animate_element css_animation=”bottom-to-top” animation_delay=”” animation_duration=””][vc_column_text css=”.vc_custom_1736962285190{margin-bottom: 20px !important;}”]Recurring Residential Services[\/vc_column_text][qt_accordion style=”style-1″ gap=”15″][qt_accordion_item active=”true” heading=”Does somebody have to be present during the cleaning?”]You are welcome to be home but you don’t have to be! The only thing you need to do is allow us to gain access to your home or business . If you won’t be home you can share a garage or door code or even hide a key for us.\u00a0 Our cleaners are happy to work around you if you are going to be home.[\/qt_accordion_item][qt_accordion_item heading=”Can I make Schedule Changes?”]Yes, of course! Contact us in advance so we can meet your request. We want our service to conveniently meet your needs and we will make every effort to make appropriate changes based on your needs.[\/qt_accordion_item][qt_accordion_item heading=”Will you send the same cleaner every time?”]We understand that relationships are important and are a company that does our best to prioritize building them! Typically you will have a regular cleaner that we assign to your home, and we always let you know if that changes.[\/qt_accordion_item][qt_accordion_item heading=”Can I add on extra services the day of?”]We are always happy to accommodate your changing needs, but please ask that you give us at least 24 hours advanced notice for adding on anything big such as an additional cleaning of the basement, extra bathrooms or any deep clean items. Day of we are happy to accommodate if you need sheets changed or a quick clean in a guest room etc.[\/qt_accordion_item][\/qt_accordion][\/qt_animate_element][\/vc_column][vc_column width=”1\/2″][qt_animate_element css_animation=”bottom-to-top” animation_delay=”delay-200″ animation_duration=””][vc_column_text css=”.vc_custom_1736962667503{margin-bottom: 20px !important;}”]<\/p>\n

Deep Cleans<\/h2>\n

[\/vc_column_text][qt_accordion style=”style-1″ gap=”15″][qt_accordion_item active=”true” heading=”How long does a deep cleaning take?”]Our deep cleans are very thorough and detailed, a great place to start your services or do on an annual rotation. Typically they average out to be 5 hours give or take.[\/qt_accordion_item][qt_accordion_item heading=”Can I customize my deep clean?”]Yes, of course! We understand that you might not want a full deep clean but still have some things that are in need of extra love and we are happy to provide a quote for you! The most popular singular add on would be baseboards or inside of your fridge.[\/qt_accordion_item][qt_accordion_item heading=”Do I do anything to prep for a deep clean?”]The only thing we ask is that you would pick up clutter and tidy your spaces before a deep clean. This allows for us to spend our time getting all the extra items and working hard to get your house sparkling from top to bottom.[\/qt_accordion_item][qt_accordion_item heading=”What about cobwebs on our high ceiling?”]We have a step stool that we bring as well as a 6 foot duster that can reach most ceilings. Unfortunately due to our insurance restrictions we are not allowed to climb on tall ladders but will do our best![\/qt_accordion_item][\/qt_accordion][\/qt_animate_element][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1549035504682{margin-bottom: -70px !important;padding-top: 40px !important;padding-bottom: 55px !important;background: #f5f7fb url(https:\/\/thekleaner.qreativethemes.com\/wp-content\/uploads\/sites\/5\/2018\/06\/steps-bg.png?id=11039) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_column][qt_custom_heading heading_tag=”h2″ heading_alignment=”text-center” heading_main=”Send a Message” heading_top=”Ask us a Question” css=”.vc_custom_1541506393583{margin-bottom: 25px !important;}”]\n

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